FAQ

WELCOME TO OUR MOST FREQUENTLY ASKED QUESTIONS

 

SIZING

If you need sizing advice on our leather bracelets, you can check out the table below:

Leather Bracelets Size: 

Wrist size

14 cm - CHILD

12-13 cm

5.5 inch

16 cm - WOMEN

13,5-15 cm

6.3 inch

19 cm - MEN

16-18cm

7.5 inch

Do not use the leather bracelets in water, as this deteriorates the leather quality.

If you need sizing advice on our stone bracelets, you can check out the table below:

Stone Bracelet Size: 

Wrist size

14 cm - CHILD

11,5-13 cm

5.5 inch

16 cm - WOMEN

13,5-15,5 cm

6.3 inch

19 cm - MEN

16-18cm

7.5 inch

 

The above child, women and men sizes are based on the average wrist size. Of course, you are more than welcome to order a bracelet from any collection in case your wrist does not match the average size.

All our bracelets are handmade. In case you need a different size or if you have any other questions about sizing, kindly send us an email on info@elvesandwolves.com

 

SAFETY INSTRUCTIONS

For children please always supervise while wearing our jewelry. Remove all jewelry while your child is sleeping. Our products are made to be worn and not chewed or placed in the mouth. Ensure our jewelry fits securely and cannot role over wrist or ankle.

 

SHIPPING 

Products are sent from the Netherlands but we ship worldwide. We will process your order within 1-3 working days.

Estimated delivery times
the Netherlands: 1-3 working days
Europe: 5-10 working days
Worldwide: 1 - 4 weeks depending on country

 

SHIPPING COSTS

The Netherlands: FREE SHIPPING
Belgium, Germany, Luxembourg: €4,95
Europe: €10
Outside Europe: €20

 

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are exempt from being returned.

To complete your return, please enclose the order form and complete it by checking the box(es) in front of the item you want to return.

In case the item is not in its original condition, is damaged or is missing parts for reasons not due to our error, or any item that is returned more than 14 days after delivery, the item will not be refunded, or only partially refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@elvesandwolves.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@elvesandwolves.com and send your item to the shipping address below.

Shipping address:
Elves and Wolves
Dr Jaegersstraat 56
6417 CK Heerlen
the Netherlands

You will be responsible for paying for your own shipping costs for returning your item. International shipping costs are non-refundable, only shipping costs in the Netherlands are refunded.

If you are returning an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance.